March 8, 2022 | Operations
Attention to detail is key to a well-run facility. For many of us, that’s always meant writing to-do lists, checking off tasks, filling out forms and leaving notes for coworkers. Today, thanks to efficient hotel management software, we can dot all the I’s and cross all those proverbial T’s using digital ink.
Indeed, the days of attending to day-to-day hotel operations with pen, paper and clipboard in hand are over. We’ve implemented Quore, a software platform that combines smart technology and intuitive design to better manage all aspects of the guest experience. Quore streamlines processes for our on-property teams, making it easier to track work orders, execute preventive maintenance, ensure compliance and create proficiencies in housekeeping.
Quore also enhances a hotel’s ability to manage guest requests and improve complaint responsiveness. When used by all team members across all properties, Quore fosters effective dialogue between employees and guests, ensuring the best possible experience for everyone who stays at our hotels.
Quore is an intelligent platform, capable of tracking inspections that yield similar results and reporting when issues that come up during routine maintenance indicate a systemic problem rather than a one-off. Information gathered via Quore can be used to plan necessary upgrades during property renovations. By learning how guests interact with a property, Quore provides a path to preemptively solve future problems.
Thus far, OTO has used Quore mainly for preventative maintenance. But the platform can do so much more, and we want to make the most of its capabilities.
Therefore, the facilities team is asking each of our hotels to select a Quore Champion, an on-property employee who is enthusiastic about learning to use the platform and willing to train all their co-workers to use it, too. We anticipate many positive changes from adopting Quore, including better staff communication, faster response times to guest requests and better adherence to preventive maintenance schedules. Selecting the right person to lead this charge positions every hotel to effectively meet weekly, monthly, quarterly, semi-annual and annual goals.
The great Vince Lombardi once said, “We would accomplish many more things if we did not think of them as impossible.” Getting rid of the traditional pen and paper may seem like a hurdle too high, but having a champion on property committed to making the jump definitely makes it possible.
CAPTION: CHAMPIONING QUORE means transitioning from pen, paper and dry-erase board to a digital platform. Assistant General Manager Wendy Shogren is encouraging her team to make the jump at Holiday Inn Express & Suites in Oakhurst.